bjok Frequently Asked Questions
Everything Bangladesh players need to know about registering, depositing via bKash and Nagad, betting on cricket, claiming bonuses, and staying safe on bjok.
This page covers the most common questions from bjok players across Bangladesh — from opening your first account and making a bKash deposit to understanding wagering requirements and using our responsible gaming tools. If you cannot find what you are looking for here, our support team is available around the clock at [email protected].
👤 Account & Registration
How do I create an account on bjok?
Creating a bjok account takes under two minutes. Visit bjok.ws, tap the registration button, enter your mobile number, choose a strong password, and confirm your age is 21 or above. You will receive a one-time verification code on your phone to complete the signup. Once verified, your account is active and you can make your first deposit immediately.
What documents do I need to verify my bjok account?
bjok uses a standard KYC process to confirm your identity before processing withdrawals. You will typically need a clear photo of your national ID card (NID) or passport, and a recent utility bill or bank statement showing your name and address. Verification is usually completed within 24 hours of submission. Completing KYC also unlocks higher deposit and withdrawal limits on your account.
I forgot my bjok password — how do I reset it?
You can reset your bjok password in seconds from the login page. Tap the 'Forgot Password' link, enter the mobile number registered to your account, and you will receive an SMS with a reset code. Enter that code, set your new password, and log in immediately. If you no longer have access to your registered number, contact [email protected] for manual account recovery assistance.
Can I have more than one bjok account?
No — bjok strictly allows only one account per person. Duplicate accounts are detected automatically and may result in the closure of all associated accounts and forfeiture of any balances. If you already have an account and are having trouble logging in, use the password reset function or contact our support team. Creating a second account to claim a bonus more than once is a violation of our Terms and Conditions.
How do I close my bjok account permanently?
To permanently close your bjok account, send a written request to [email protected] from the email address linked to your account. State clearly that you wish to close the account permanently. Our team will process the request, ensure any eligible withdrawal is completed first, and confirm closure within one business day. If your reason for closing is a gambling-related concern, please also ask about our self-exclusion options.
💰 Deposits & Withdrawals
How do I deposit money on bjok using bKash?
Depositing via bKash on bjok is straightforward and typically instant. Log in to your account, go to the Deposit section, select bKash, enter the amount you want to deposit (minimum ৳200), and follow the on-screen instructions to complete the payment from your bKash wallet. The funds appear in your bjok account within seconds in most cases. Always use the exact account number shown in the deposit screen to avoid delays.
How long does a bjok withdrawal to Nagad take?
Withdrawals to Nagad from bjok are processed within 1 to 4 hours in most cases, though during peak hours it may take up to 12 hours. Your account must be KYC-verified and your withdrawal must meet the minimum amount of ৳500 to be processed. If your withdrawal has not arrived after 12 hours, contact [email protected] with your transaction reference number and our team will investigate promptly.
What is the minimum withdrawal amount on bjok?
The minimum withdrawal amount on bjok is ৳500 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, or City Bank, the minimum is ৳1,000. There is no withdrawal fee charged by bjok, though your mobile operator or bank may apply their own transaction charges. Always check your wallet's outgoing transfer terms.
Does bjok charge any deposit fees?
bjok does not charge any fees on deposits. When you send money via bKash, Nagad, Rocket, or Upay, the full amount you transfer appears in your bjok account balance — no deduction is made. Note that your mobile wallet provider may charge a small outgoing transfer fee on their end; this is set by the wallet operator, not by bjok, and varies by provider and transaction amount.
Can I withdraw my bjok winnings to a bank account?
Yes, bjok supports direct bank account withdrawals to major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, and City Bank. Bank transfers typically take 1 to 3 business days to clear, which is longer than mobile wallet transfers. Your bank account name must match the name on your verified bjok account — mismatches will cause the transfer to be rejected for security reasons.
🎮 Games & Gameplay
What cricket betting markets are available on bjok?
bjok covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs, over/under, and live in-play betting. You can bet on BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC events, and international Test and ODI matches featuring the Bangladesh Tigers. Live markets update in real time during matches, giving you the flexibility to place bets as the game unfolds.
Can I play bjok games on my mobile phone?
Yes — bjok is fully optimised for mobile and works on any modern Android or iOS device through the mobile browser, with no app download required. The interface is designed for touchscreens, with tap-friendly buttons and fast loading even on 4G connections. All games including slots, live casino tables, crash games, fishing games, and cricket betting are available in the mobile browser version without any feature restrictions.
Are bjok slot games fair and certified?
All slot games on bjok use certified RNG (Random Number Generator) engines provided by reputable studios including Pragmatic Play, Spribe, and other regulated providers. RNG certification means each spin outcome is statistically independent and cannot be influenced by previous results or by bjok. The published RTP (Return to Player) percentages for each game reflect independently audited long-run averages and are accurate.
What is the Fierce Fishing game on bjok?
Fierce Fishing is a multiplayer shooting game available on bjok where players fire at fish and sea creatures moving across the screen, earning payouts based on the fish type and the multiplier attached to it. The game combines arcade-style entertainment with real-money wagering and is one of the most popular categories among bjok players in Bangladesh. You set your own bet size per shot, giving you direct control over your risk level.
How does the Monster Hi-Lo game work on bjok?
Monster Hi-Lo is a card-prediction game on bjok where a card is revealed and you predict whether the next card will be higher or lower in value. Correct predictions increase your multiplier; you can cash out at any point or keep going for a bigger win. The game is fast, simple to understand, and popular for short sessions. Monster-themed visuals give it a distinct style compared to standard Hi-Lo card games.
🎁 Bonuses & Promotions
What welcome bonus does bjok offer new players?
bjok offers a welcome bonus to new players who register and make their first qualifying deposit. The bonus amount and percentage match are subject to the current promotion active at the time of your registration — check the promotions section after logging in for the exact terms. Welcome bonuses on bjok are subject to wagering requirements before any winnings from the bonus can be withdrawn.
What is a wagering requirement and how does it work on bjok?
A wagering requirement is the number of times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before you can withdraw winnings generated from that bonus. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets using bonus funds before withdrawing. bjok's wagering requirements vary by promotion — always read the specific terms attached to each offer.
Do free spins winnings need to be wagered on bjok?
Yes — free spin winnings on bjok are typically subject to a wagering requirement before they can be withdrawn as real cash. The specific rollover multiplier and eligible games are detailed in the terms of the promotion that awarded the free spins. Winnings from free spins are credited as bonus funds, not instantly withdrawable cash, until the wagering requirement is met in full.
Can I claim a bjok bonus more than once?
Welcome bonuses on bjok are available to new players only and can be claimed once per account. Reload bonuses, seasonal promotions (such as Eid or BPL special offers), and loyalty rewards are available to existing players as announced in the promotions section. Attempting to claim a welcome bonus more than once by creating duplicate accounts is a direct violation of bjok's Terms and Conditions and will result in account suspension.
🛡️ Safety & Responsible Gaming
Is bjok safe and legal to use in Bangladesh?
bjok operates as an international online betting and casino platform serving adult players in Bangladesh. The site uses SSL encryption to protect all personal and financial data transmitted between your device and our servers. Your account information and payment details are never shared with third parties without your consent. We recommend all players review our Privacy Policy for full details on how your data is stored and used.
What is the minimum age to play on bjok?
The minimum age to register and play on bjok is 21 years old. This applies to all account types, all game categories, and all betting markets without exception. Age verification is a mandatory step during the KYC process, and bjok reserves the right to request proof of age at any time. Any account found to belong to a player under 21 will be closed immediately and any balance may be forfeited.
How do I set a deposit limit on my bjok account?
To set a deposit limit on bjok, contact our support team at [email protected] and specify whether you want a daily, weekly, or monthly cap and the amount in BDT. Deposit limits are a responsible gaming tool — once set, they can be reduced immediately but any request to increase the limit requires a mandatory cooling-off period to protect against impulsive decisions. We process all responsible gaming requests as a priority.
How do I self-exclude from bjok?
To self-exclude from bjok, email [email protected] from your registered email address and clearly state that you want to self-exclude, along with your preferred exclusion period (e.g., 6 months, 1 year, or permanent). bjok treats all self-exclusion requests with the highest urgency — your account will be suspended the same day the request is received, and you will not be able to log in or deposit during the exclusion period.
What should I do if I think gambling is becoming a problem for me?
If you feel that gambling is negatively affecting your finances, relationships, or mental health, stop playing immediately and contact bjok support at [email protected] to request a time-out or self-exclusion. You do not need to justify your reason — our team will act quickly and without judgement. It also helps to speak with someone you trust, take a break from all gambling activity, and revisit bjok only when you feel fully in control again.
Still Have Questions?
Our support team is available around the clock. If this FAQ did not answer your question, reach out directly and we will get back to you fast. You can also log in now to explore bjok's full game library and start playing.